Dedicated Engineer

Location

MontaVista Software, Inc.
Santa Clara, CA USA

MontaVista is the center of intellectual capital on Linux for intelligent devices. With world-class Linux OS offerings backed by a complete set of developer tools, best-in-class professional services and support, the broadest range of supported hardware platforms, and industry-leading test environments, MontaVista is the most complete provider of Linux solutions.

Job Duties Summary:

The Dedicated Engineer is responsible for providing to a specific MontaVista customer the following:

• Provide timely resolution to customer reported defects/issues about the MontaVista Linux products including Linux Kernel, Linux device drivers, userland packages and cross development tools.
• Use the bug tracking software to document the progress while providing resolution to customer reported defects.
• Provide updates in the bug tracking software of progress being made so that internal MontaVista employees who interface with customer can provide customers updates.
• Contribute to product and process improvements while providing the resolution to customer defects.
• Work closely with MontaVista Development Engineering and MontaVista Support Engineering throughout the resolution of customer reported issues/defects.
• Create Linux Kernel, device driver, userland package and cross tool patches that fix the the customer reported defects.
• Work with Open Source community on both Linux Kernel and Userland packages to accomplish timely port of defect fixes and new versions of software from Open Source to MontaVista Linux products and also to work MontaVista patches and changes into the Open Source trees by following the Open Source patch submittal guidelines. Understand what defects are highest priority for the customer and work on those defects until brought to resolution.
• Must be creative in debugging problems through code review, writing small debug apps to collect data or catch the problem, or remote access into a customer's complex environment where the problem has been reproduced.
• The person needs to be able to follow process to submit the patch through the release process. This includes code inspection, check in, test after build to verify fix, upload request, etc. so that the patch is eventually made available to the customer.
• Will need to determine when a fix is really an enhancement, will be very time consuming, or will compromise the stability of the code so that it would not be good to fix the problem. In this case, be able to let management know so that a decision on what to do can be decided.
• May visit customer either to work on defect on site or participate in customer meeting once per quarter.

Minimum Education/Experience Required:

• CS degree or equivalent work experience.
• At least 3 years of Linux and/or Unix development experience and good understanding of Linux/Unix Kernel and Device Driver internals and Linux/Unix user package internals.
• Good understanding of Embedded systems.
• Good communication skills, willing to travel, ability to work with customers, etc. etc.

Specialized Skills Required / Desired:

• Understanding of real-time principles will be a plus.
• Experience with x86 and ARM processor architectures. Experience with other architectures (ppc, emt64, xScale, mips, etc...) are plus.

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Please direct resume to
MontaVista Software, Inc.
2929 Patick Henry Drive
Santa Clara, CA 95054
USA
ATTN: Employment Opportunities

Fax: +1 (408) 572-7913
email: jobs@mvista.com

MontaVista Software is an equal opportunity employer.