MontaVista® Technical Support
The MontaVista Technical Support team provides MontaVista customers with a complete range of technical engineering Support for all of our products and offerings. MontaVista Support engineers are highly qualified with years of combined experience in Linux and RTOS development, implementation, and support.
Support is provided through our web-based Customer Support portal, MontaVista Zone (LINK).
Support Levels Tailored to Your Needs
MontaVista provides tiered support, designed to meet the needs of individual customer development teams. The specific offerings available are:
- Account Manager Service (AMS)
- Shared Engineering Service (SES)
- Dedicated Engineering Service (DES)
Further Support options are also available for professional services, semiconductor manufacturers, MontaVista distributors, and ISV partners. To find out more about these special Support offerings, contact us.
MontaVista Zone is a web-based Customer Support site available to all current valid subscribers in licensed customer development organizations.
MontaVista Zone provides 24x7 access to:
- Downloads for the latest software releases, updates, and upgrades
- Online documentation and detailed product information
- Frequently Asked Questions (FAQs)
- Interactive online tutorials
- Open and closed known problem reports (with the resolution for each closed problem report)
- RSS feed for notification for all patches/updates
- Proactive security monitoring and patch distribution
Customers who require support beyond the normal technical support lifecycle can sign up for Extended Support. Extended Support is designed for the needs of development teams in industries such as Telecommunications, Transportation, Aerospace, and Defense, where it is not uncommon to find embedded equipment with fielded lifetimes of 5 years or more. Extended Support packages are renewable annually or on a fixed term basis.
Learn more about the Extended Support and the Technical Support Life Cycle here http://www.mvista.com/support_lifecycle.php . To find out more about extended support, contact us.
How Do I Engage MontaVista Support?
All MontaVista Standard Support is provided through MontaVista Zone. Higher levels of support, such as Account Manager Service and Dedicated Engineering Service give you direct access to MontaVista professionals dedicated to your support needs. Please contact a MontaVista representative for more information.